Capture the signal
Unit, fault code, symptoms, urgency and business impact arrive in one structured request.
Durban component-level repair facility
Find the fault.
Fix the board.
Specialist inverter and UPS power-electronics assessment for installers who need more than a parts swap. National intake, routed to our Durban bench.
Bench focus / component levelPB / DIAGNOSTIC ARRAYSTATUS: READY
≤10kWInitial equipment scope
02HAssessment authority cap
03MORepair warranty
Trade relationship protectedReference on every requestCourier by approved quoteCustody begins at bench acceptanceTrade relationship protectedReference on every requestCourier by approved quoteCustody begins at bench acceptance
01 / BENCH STORY
Show the work—not just the promise.
02 / PROTOCOL
A repair process engineered to remove ambiguity.
Accept custody
Courier can be facilitated. PowerBench custody begins only when the unit is formally received.
Assess & authorise
Initial assessment is capped at two hours. Repair waits for a recorded instruction to proceed.
Prove & release
Working-video evidence where practical, followed by payment, collection or approved return delivery.
PB-XXXXXX from first contact
Send us the fault, not a vague enquiry.
The intake is designed for technical detail on mobile without forcing installers through a customer portal.
Your client stays your client. We contact them only when you authorise it.
NEW REPAIR REQUESTSTEP 02 / 05
Sunsynk · 8 kW · Single phase
Unit powers on, then drops output under load…
Installer / trade account
Continue to logistics→